Common Questions & There Answers!
| Questions
Q. Can DemoCentre tutorials save ME time and Money? Q. Why Should I
order from Democentre.com Q. What about if my clients don't have flash installed on there computer Q. How much will updates cost me? Q. What currency are your prices listed in? Q. This is going to cost me a lot of money, isn't it? Q. There must be a monthly service charge or a surcharge, then. Q. You keep saying $24.95 – this must be a mistake. Q. How long will it take to get my tutorials once the order is processed Q. Does Democentre, have a refund policy? Q. Will I have to install complex scripts on my server? Q. These tutorials are great! Can you do custom tutorials?
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Q. Can
DemoCentre tutorials save ME time and Money? A.. If you train or support any of the programs we provide tutorials for, our tutorials will save you money. How much time do you spend dealing with support tickets for simple routines that aren't problems, but rather a matter of training? Now, how much does this time cost you in terms of man-hours? It's a poor return on investment, isn't it? Our tutorials can eliminate a significant portion of this. They eliminate the reluctance of your clients to call your customer support instead of reading FAQ. With our tutorial's easy-to-use visual guidance and on-demand availability, your customers will find self-training easier than ever. Even a small drop in support tickets will pay for the DemoCentre tutorials you purchase. The simple equation: More Support for your customers + Less Time from your support team = Increased Customer Satisfaction and Reduced Costs. Yes, our tutorials can save you money – and maybe even make you more. Q. Why Should I order from Democentre.com A. Where
do we start? Q. What is the licensing agreement for the tutorials? A.
DemoCentre tutorials are branded with your company logo or name, and
are intended for use on your website by your immediate clients. You
may not allow third-party linking to DemoCentre. A..
DemoCentre provides cost-effective Flash-based tutorials for web
hosts to quickly and easily answer commonly asked questions from
their clients A Over 95% of all computers have the
free flash player installed. But if they are among the 5% that do
not, their browsers will automatically detect whether Flash is
installed. If your clients use reasonably modern computers, they
will have the option to install right then. Q. How much will updates cost me? A. Existing customers are offered the opportunity to upgrade to the next version at 75% of regular cost Q. What currency are your prices listed in? A. Because of their universality, all prices are listed in US dollars. Q. This is going to cost me a lot of money, isn't it? A. You will
be pleasantly surprised at our prices. We offer a substantial
selection of quality tutorials at very modest prices. We sell
tutorials in series, and most series will cost you $24.95 or less. Q. There must be a monthly service charge or a surcharge, then. A. Nope. No
extra fees, no hidden fees, no fee surprises, nothing. Just our flat
rate. Q. You keep saying $24.95 – this must be a mistake. A. No it is
not, we incorporate your logo free of charge within that fee as
well. Q. How long will it take to get my tutorials once the order is processed A. We usually have very quick turnaround, but it's generally safe to assume that your order will be processed and completed within 24-72 hours. In case of large orders, peak times, and special offers, we ask that you allow a minimum of 5 days. Q. Does Democentre, have a refund policy? A. Your logo
is embedded at the beginning and end of every Flash movie, and once
it is delivered, there is no practical way to "return" it. Because
this represents cost to us, we cannot accept returns or provide
refunds. A. Of course. Please select it as your chosen payment method during checkout. Q. Will I have to install complex scripts on my server? A. Our tutorials are designed to cause you minimal trouble at every phase. You only need to upload an HTM file and a .swf file. Link to the HTM page from existing pages in your site. That's it! Your tutorials are online and live. Q. These tutorials are great! Can you do custom tutorials? A.
Of course. Look in our Custom Tutorials section for details.
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Julie - www.TheDesignShoppe.com
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